Common questions. Clear answers.

tracinGRID is one platform covering four jobs: placing orders with your suppliers, watching the delivery come to you live (with a proof-of-delivery photo from the courier), running your Food Control Plan digitally, and letting an inventory AI tell you what to restock. It's a two-sided app: restaurants run one side, suppliers run the other, and the order, the truck, and the goods-in check all share the same record. Phone, tablet, web, all the same login.

New Zealand hospitality — restaurants, cafes, takeaways, bakeries, butchers, caterers, food trucks and multi-site operators — along with the suppliers and couriers who deliver to them. If you order ingredients, take deliveries, run a Food Control Plan and count stock, it is built for you.

Yes. Build a list of your regular suppliers and the items you order from each. Place orders in seconds, repeat last week in one tap. If your supplier uses tracinGRID, the order lands directly in their app and you get a live delivery feed back. If they're not on it yet, they get a clean PDF order by email and you can still log the delivery manually.

Live tracking for your supplier truck. The supplier driver hits "out for delivery" on their side, you watch the truck head toward you with a live ETA. When the courier arrives they snap a proof-of-delivery photo and your team takes it from there: temperature check, condition check, shortages flagged, all on the same screen. That single action updates inventory, ticks the FCP receiving check, and closes the order.

No. Your approved FCP stays exactly as it is. tracinGRID swaps the paper for guided digital forms (temperature checks, cleaning, receiving, corrective actions), and exports audit-ready PDFs and CSVs in one click.

Stock levels update automatically as deliveries land and items are used. The AI learns your usage pattern over a few weeks (busy services, slow Tuesdays, weekly specials) and starts surfacing what to load and when to restock before you hit par. You still set the rules; the AI does the watching. The next order is half-written by the time you open it.

Yes. tracinGRID stores data on the device and syncs the moment connectivity returns. Your team can take a delivery in a cold store or finish an FCP check in a freezer with zero wifi.

We come to you, anywhere in New Zealand. About fifteen minutes on your bench: we load in your suppliers and product list, configure your FCP forms, set inventory par levels, and show your team the daily workflow on the actual tablet. No call to schedule, no Zoom. Your team is ready to use it the same day.

Unlimited users on every plan, free or paid. Whether you are on the free base or have added Digital FCP, AI Inventory or the Operate bundle, there are no per-user charges. Floor staff, office, and verifier accounts all included.

All data is hosted on NZ/AU infrastructure. Role-based access controls, tamper-evident audit trails, and encrypted connections. No third-party analytics or tracking.

Yes. One-click PDF and CSV exports for any time period, covering FCP records, deliveries, orders, and inventory. Your data is always yours and always exportable.

Yes. 7 days, full access, no credit card required. We set your account up when we visit, so the trial reflects how it will actually work in your kitchen.